Privacy Policy
Effective Date: 3 August 2026
Last Updated: 3 August 2026
Version: 1.0
Privacy Policy
At Aspire Care Support, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under UK data protection law.
By using our website or contacting us through our online contact form, you agree to the practices described in this policy.
Who We Are
Aspire Care Support is the data controller responsible for the personal information collected through this website.
Our contact details can be found on the Contact Us page of this website.
Information We Collect
We only collect the information that you choose to provide when completing our contact form. This may include:
- Your name
- Email address
- Telephone number
- The contents of your enquiry or referral
- Any other information you choose to include
We also collect limited technical information through Google Analytics, such as anonymous website usage statistics, where you have given consent.
How We Use Your Information
We use your information to:
- Respond to your enquiry or referral.
- Communicate with you regarding your request.
- Improve our website and the services we provide.
- Meet our legal and regulatory obligations where required.
We do not sell your personal information or use it for marketing purposes.
Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Legitimate Interests, to respond to enquiries and referrals.
- Consent, where you choose to contact us or accept optional cookies.
- Legal Obligation, where we are required to retain or disclose information by law.
Sharing Your Information
We only share your information where necessary.
This may include:
- Microsoft 365, which provides our email services.
- Zentralize, who host and maintain this website on our behalf.
- Professional advisers where required.
- Regulatory bodies or law enforcement where we are legally required to do so.
All third parties are required to keep your information secure and only process it for authorised purposes.
International Transfers
Some of our service providers, including Microsoft, may process data outside the United Kingdom. Where this happens, appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.
How Long We Keep Your Information
Website enquiries submitted through our contact form are retained for up to 12 months.
Where an enquiry results in an ongoing professional relationship, information may be retained for longer where required by law or professional obligations.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict or object to certain processing.
- Withdraw consent where processing relies on consent.
- Request a copy of your personal data.
To exercise any of these rights, please contact us using the details provided on our website.
Cookies
Our website uses cookies to improve your browsing experience and to collect anonymous website statistics where you have given consent.
Further information is available in our Cookie Policy.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no website or internet transmission can ever be guaranteed to be completely secure.
Complaints
If you are unhappy with how we handle your personal information, we would appreciate the opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
